Privacy Policy

Effective Date: 01/04/2024

1. Introduction

We at Hotel Shangrila (“we”, “our”, “us”) are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and share your data when you interact with our website, services, or make a booking.

2. Information We Collect

a. Information You Provide

• Identity & Contact Details: Name, email, phone number, address.
• Reservation Data: Booking dates, guest count, preferences.
• Payment Info: Payment method details, billing information.
• Guest Feedback: Reviews, survey responses.
• Optional Extras: Preferences (e.g., dietary restrictions), special requests.

b. Automatically Collected Data

• Technical Info: IP address, device/browser type, operating system.
• Usage Data: Pages visited, time spent, referral source.
• Cookies & Similar Technologies: To enhance site experience and track usage.

3. How We Use Your Data

• To process your booking and related services.
• To manage payments and provide customer support.
• To personalize your experience and notify you about offers (if consented).
• To improve our website and offerings through analytics.
• To fulfill our legal and regulatory obligations.

4. Data Sharing

We may share your information with:

• Third-party service providers (e.g., payment processors, email providers, analytics tools).
• Law enforcement or regulators where required by law.
• Marketing partners (only with your explicit consent).
• Corporate affiliates or successors in case of restructuring or sale.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent to marketing communications.
• Object to or restrict certain processing activities.
• Request data portability.

To exercise your rights, contact us via the details below.

6. Security Measures

We implement industry-standard safeguards such as encryption, access restrictions, and secure data storage to protect your information from unauthorized access or breaches.

7. Data Retention

Your data will be retained for as long as necessary to meet legal, contractual, or business needs. Typically, this will not exceed six (6) years unless local regulations require otherwise.

8. Cookies & Tracking

We use cookies to ensure a functional and user-friendly website. These include:

• Necessary cookies for basic site operations.
• Functional cookies to remember your preferences.
• Analytical cookies to improve our service.

You can manage cookies via your browser settings, but disabling essential cookies may impact site functionality.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If you believe we have inadvertently collected such information, please reach out to us to have it removed.

10. Changes to This Policy

We may modify this policy over time. Any changes will be posted on our site with an updated revision date.

11. Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us at:

Email: info@hotelshangrila.in
Website: www.hotelshangrila.in